Privacy policy

This policy explains how Reliable Services & Solutions LLC d/b/a Reliable Labs handles data on Made Weekly (madeweekly.com, maker storefronts and their custom domains).

What we collect

• Makers: account details, storefront content, products, pickup spots and payment preferences.
• Shoppers: the details needed to place and pick up an order (name, email, and a mobile number if you give one).
• Text consent: if you tick the text opt-in box, the time you opted in, and any STOP or START reply.

How we use it

• To place your order, send your receipt and order emails, and share your order with the maker you ordered from.
• To send the order texts you opted in to (confirmations, payment and pickup reminders, waitlist offers).

What we never do

• We never sell personal data.
• Mobile numbers and opt-in consent are never shared or sold to third parties for marketing.
• We never show a maker’s home pickup address publicly; it is shared only after an order is confirmed.
• Each maker’s data is kept separate from every other maker’s.

Service providers

Card details are handled by Stripe and never stored by Made Weekly. Emails and texts are delivered through our messaging providers only to send the messages you asked for.

Text messages (Made Weekly order alerts)

Made Weekly order alerts is a text message program run by Reliable Services & Solutions LLC d/b/a Reliable Labs for the Made Weekly platform. When you place an order or join a waitlist with a Made Weekly maker and tick the box “Text me order updates from Made Weekly”, we text the mobile number you give us about that order. The box is never pre-ticked, and texting is not required to order.

• Message types: order confirmations, payment reminders, pickup reminders and waitlist offers. Each text names the shop you ordered from.
• No marketing texts are sent through this program.
• Message frequency varies with your orders.
• Message and data rates may apply.
• Reply STOP to opt out at any time; you will get one confirmation text and no further messages. Reply START to resubscribe.
• Reply HELP for help, or call or text 848-800-6069.
• The Made Weekly number does not take replies; for questions about an order, text the shop at the number in your confirmation.
• Carriers are not liable for delayed or undelivered messages.
• Mobile numbers and opt-in consent are never shared or sold to third parties for marketing.

Contact

Questions about your data: Reliable Services & Solutions LLC d/b/a Reliable Labs, 848-800-6069. See also our terms.